78ace FAQ
Complete Answers for Malaysian Players

Yes, 78ace processes withdrawal requests around the clock, including weekends and public holidays. Our finance team operates continuously to ensure your funds are sent on time. However, online banking transfers may occasionally take slightly longer on public holidays depending on your bank.

The minimum withdrawal at 78ace is RM50 for all payment methods. Make sure your balance is sufficient before submitting a request. Requests below the minimum amount will not be processed by our system.

As a security measure, 78ace encourages players to withdraw to the same account or e-wallet used during deposit. This helps reduce fraud risk and speeds up the identity verification process. If you wish to use a different method, please contact our customer support for further guidance.

Withdrawal requests normally go through an internal security review before being processed. A "pending" status means your request is being verified by the 78ace finance team. If more than three hours have passed and the status has not changed, please contact our live chat support with your account number and transaction details for an immediate check.

Generally, withdrawals at 78ace take between 30 minutes and 3 hours to be processed and credited to your bank account or e-wallet. This applies to all available withdrawal methods. Crypto transfers may vary slightly depending on blockchain network conditions at the time.

78ace accepts a range of popular deposit methods in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, as well as cryptocurrencies USDT, BTC and ETH. All methods support a minimum deposit of RM20, making it easy and flexible to top up your account.

To deposit using crypto, log in to your 78ace account, select the crypto deposit option and choose the token you want to use — USDT, BTC or ETH. A wallet address will be displayed; send the desired amount from your crypto wallet to that address. Once the transaction is confirmed on the blockchain, your balance will be credited automatically.

The minimum deposit at 78ace is RM20 for all available payment methods. This low limit means anyone can get started without a large financial commitment. This applies whether you use Touch 'n Go, DuitNow, FPX, Boost, ShopeePay or crypto.

Deposits are usually credited within a few minutes. If your balance has not been updated after 15 to 20 minutes, please save your proof of payment (screenshot or reference number) and contact 78ace live chat support. Our team will verify the transaction and ensure your balance is credited promptly.

78ace does not charge additional fees for deposits. The amount you put in is the amount that will be credited to your account. Please note that some banks or e-wallet providers may apply a small charge on their end — this is outside 78ace's control and depends on each payment provider's own policy.

The legitimate 78ace website can only be accessed through our official domain. Be cautious of sites using similar-looking spellings such as "78aace" or "78ace-my" — these are fake sites. Always check the URL in your browser's address bar and make sure you are using a link obtained from a verified source. Do not click links sent via WhatsApp or SMS from unknown numbers.

If you suspect your account has been compromised, change your password immediately. Then contact 78ace support via live chat and describe the situation. Our team can temporarily freeze the account for investigation and help you regain secure access. Do not wait — acting quickly can prevent further loss.

An OTP (one-time password) code is designed to verify that only you are accessing your account. If you share this code with someone else — even if that person claims to be a 78ace staff member — your account can be accessed and manipulated without your knowledge. The 78ace team will never ask for your OTP through any channel.

Yes, 78ace supports two-step verification as an added security layer for player accounts. When this feature is enabled, every login attempt will require confirmation via a code sent to your registered mobile phone. We encourage all members to activate two-step verification through account settings for stronger protection.

Yes, 78ace supports live betting, which lets you place bets while a match is ongoing. Odds are updated in real time based on current developments on the field. This gives players the opportunity to bet based on match momentum rather than just pre-match predictions — a real advantage for those who follow matches live.

Yes, both the Malaysia Super League and the English Premier League (EPL) are available for betting at 78ace. Malaysian players can follow their favourite local and international teams while placing bets. Beyond football, sports such as badminton, tennis and esports are also supported on the 78ace sports platform.

Malay odds are displayed in positive (+) and negative (−) format. A positive value shows how much you win per unit staked, while a negative value shows how much you need to stake to win one unit. Decimal odds represent the total amount you will receive (including your original stake) if you win — this format is easier to understand for new players.

Mix parlay lets you combine several betting selections from different matches into a single ticket. All selections must win for your parlay ticket to succeed. The potential payout from a mix parlay is much higher than a single bet because all odds are multiplied together. However, the risk is also higher — one wrong result means the entire ticket is lost.

Odds are generally more stable when a new match schedule opens, a few days before the match date. As kick-off approaches, odds may shift based on general betting patterns and the latest news such as player injuries. At 78ace, you can monitor odds for upcoming matches and make your betting decisions at any time before the match starts.

If you feel you need a break from betting activity, you can request a cooling-off period (temporary break) or self-exclusion through 78ace customer support. Contact us via live chat or email, state the period you want, and our team will apply the restriction to your account promptly.

The minimum age of 21 is a requirement set as part of responsible gambling practice. Young people are more exposed to the risk of addiction, and this limit is intended to protect them from that harm. 78ace takes this policy seriously and reserves the right to request identity document verification at any time to confirm a player's age.

If you or someone you know needs help with a gambling problem, there are organisations that provide support in Malaysia. In addition, 78ace provides information and self-control tools through our Responsible Gambling page. Professional help is the best option when gambling begins to affect daily life.

Some signs to watch out for include: betting with money intended for daily needs, borrowing money to gamble, feeling unsettled when not playing, lying to family about gambling activity, and continuing to play despite repeated losses. If you recognise any of these signs in yourself or someone close to you, seek help immediately.

78ace supports players who want to manage their spending. You can contact our support team to discuss deposit control or game limit options that suit your needs. We believe responsible gambling starts with self-awareness and sound financial management.