78ace Privacy Policy

1. Information We Collect

In operating the 78ace platform, we collect various categories of personal information from our users. Collecting this information is necessary to enable us to provide a secure service, comply with legal requirements and ensure the integrity of every transaction that takes place on our platform.

Identity and Account Information

During the account registration process, we collect information that allows us to verify your identity and meet Know Your Customer (KYC) requirements. This includes:

• Full name as shown on your official identification document
• Identity card number (MyKad) or passport number
• Date of birth for age verification purposes (players must be 21 years of age or older)
• Current residential address
• Active mobile phone number
• Valid email address

Financial and Transaction Information

To process deposits and withdrawals, we need to store information relating to your payment methods. This covers e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, FPX transaction references and cryptocurrency wallet addresses where applicable. We do not store your full credit or debit card number in our systems.

Platform Usage Information

We automatically record technical data when you use the 78ace platform, including IP address, browser type and version, device operating system, pages visited, session time and duration, and betting activity records. This information is used solely for security and service improvement purposes.

2. Purpose of Data Collection and Use

78ace collects your personal information only for legitimate and necessary purposes in the context of the services we offer. We do not use your data for unrelated purposes without obtaining your consent first.

• Account and identity verification — ensuring players who register meet the minimum age requirement of 21 years and are genuine users
• Payment processing — facilitating deposits and withdrawals through your chosen payment methods
• Bonus and promotion management — accurately calculating and managing benefits such as welcome bonuses and VIP cashback
• Customer service — enabling our 24/7 support team to assist you effectively via live chat and email
• Fraud prevention and security — detecting suspicious activity and protecting your account
• Legal compliance — meeting reporting and compliance obligations under the international licensing we hold
• Continuous improvement — analysing usage patterns to enhance the platform interface and experience

3. Sharing Information with Third Parties

78ace respects your privacy and will not sell or rent your personal information to any third party for marketing purposes. However, there are limited situations in which we need to share your data:

Technical Service Providers

We work with third-party service providers who help us operate the platform, including technology infrastructure providers, payment processors and customer support platforms. All these providers are bound by strict confidentiality agreements and are only permitted to use your data within the scope of the services they provide to us.

Legal and Regulatory Requirements

We may be required to disclose your personal information to regulatory authorities or law enforcement agencies when mandated by applicable law, court orders or international licensing requirements. In such situations, we will notify you if we are permitted to do so.

Business Transfers

In the event of any merger, acquisition or sale of assets involving the 78ace business, user information may be transferred as part of those assets. You will be notified in advance via email or a clear notice on our platform before any such transfer takes place.

4. Data Storage and Security

The security of your personal information is a responsibility we take seriously. 78ace implements appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration or destruction.

Technical Security Measures

• Data encryption using SSL/TLS protocols throughout the transmission of information
• Databases protected with multi-level access controls
• Continuous system monitoring to detect any anomalies or intrusion attempts
• Two-factor authentication (2FA) available for users who want an additional layer of security

Data Retention Period

We retain your personal information for as long as your account is active or as long as necessary to provide services to you. After account closure, we retain certain data for the period required by law and licensing requirements, after which it will be securely deleted or anonymised.

5. Cookies and Tracking Technologies

The 78ace platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform runs smoothly. Cookies are small text files stored in your browser when you visit our website.

Types of Cookies We Use

• Essential Cookies — required for basic platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies — collect anonymous information about how users use the platform so we can improve the functionality and performance of the website.
• Functional Cookies — remember your preferences such as language, display settings and login information to make using the platform easier in the future.

Cookie Management

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the 78ace platform. For more information on how to manage cookies on popular browsers, please refer to your browser's help documentation.

6. Your Rights as a User

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have certain rights regarding the personal information we hold about you. 78ace fully respects these rights and provides clear channels for you to exercise them.

• Right of Access — you have the right to request a copy of the personal information we hold about you
• Right of Correction — if any of your information is inaccurate or incomplete, you may request that we correct it
• Right of Deletion — in certain circumstances, you may request that we delete your personal information, subject to our legal obligations
• Right to Restrict Processing — you may request that we limit how we process your data in certain situations
• Right to Withdraw Consent — for processing based on consent, you may withdraw your consent at any time

To exercise any of these rights, please contact the 78ace customer service team via 24/7 live chat or email. We will process your request within a reasonable timeframe.

7. International Data Transfers

As a platform operating under international licensing, your personal information may be transferred to, stored in, or processed in countries other than Malaysia. When such transfers occur, we ensure that appropriate safeguards are in place to keep your data protected to a standard equivalent to or higher than that required under Malaysia's PDPA.

Every international data transfer we carry out is subject to legally valid data transfer agreements, ensuring that data recipients are bound by equivalent data protection obligations.

8. Amendments to This Privacy Policy

78ace reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service developments. When we make significant amendments, we will notify you through:

• A clear notice on the 78ace platform homepage
• An email to your registered email address
• A notice within the platform upon your next login

The effective date of the latest version of this policy is 1 January 2026. Continued use of the 78ace platform after amendments take effect means you accept the updated terms. We encourage you to review this page periodically to stay informed of how we handle your personal information.

9. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or 78ace's handling of your personal information, please contact our team through the following channels:

• 24/7 Live Chat — the fastest way to get an immediate response, available in Bahasa Melayu and English
• Email — [email protected] (we aim to respond within a reasonable timeframe)

When contacting us regarding a data request, please provide your account information and clear details of your request so we can process it more efficiently.