78ace Platform Terms and Conditions of Use

1. Introduction and Acceptance of Terms

78ace is an online sports betting and casino platform operating under international licensing. These terms and conditions constitute a legally binding agreement between you as a player and 78ace as the platform operator.

Before proceeding with registration, ensure you have read, understood and agreed to this entire document, including our Privacy Policy and Responsible Gambling guidelines, which also form part of this agreement as a whole.

If you do not agree with any part of these terms, you are requested not to use the 78ace platform. Continued use following any amendment to the terms is considered consent to the latest version.

2. Player Eligibility and Account Registration

To ensure responsible use of the platform, the following conditions apply to all prospective players:

• Be at least 21 years of age on the date of registration.
• Not be a resident or citizen of any jurisdiction that specifically prohibits online gambling.
• Register under your own name — registration on behalf of another person or using false information is prohibited.
• Only one account is permitted per individual. Multiple accounts may result in the closure of all accounts involved and forfeiture of balances.
• Not be restricted or excluded from the 78ace platform based on a prior self-exclusion request.

78ace reserves the right to request identity verification documents at any time to confirm the information provided. Failure to supply the requested documents within the specified period may result in the account being temporarily suspended.

3. Deposits, Withdrawals and Payment Methods

78ace accepts a range of payment methods for the convenience of Malaysian players, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrencies namely USDT, BTC and ETH.

• The minimum deposit per transaction is RM20, regardless of the payment method chosen.
• The minimum withdrawal per transaction is RM50.
• Withdrawal processing time is between 30 minutes and 3 hours after the request is approved.
• All transactions are processed in Malaysian Ringgit (MYR) except for cryptocurrency payments, which use the prevailing exchange rate.
• Funds deposited must come from an account registered in the player's own name. Third-party funds are not accepted.
• 78ace does not bear any fees charged by third-party payment service providers.

All withdrawal requests are subject to internal compliance review before approval. If a request requires additional information, 78ace customer support will contact you through official channels.

4. Bonuses, Promotions and Wagering Requirements

All bonuses and promotional offers at 78ace are subject to the stipulated wagering requirements. The following conditions apply specifically to the welcome bonus:

• Welcome bonus of 200% of the first deposit value, up to a maximum of RM1,500.
• The wagering requirement is 20 times the bonus amount received — not 20 times the deposit amount.
• Calculation example: a deposit of RM100 gives a bonus of RM200 with a total balance of RM300. The wagering requirement to be met is RM200 × 20 = RM4,000.
• Second example: a deposit of RM1,600 gives the maximum bonus of RM1,500 with a balance of RM3,100. The wagering requirement to be met is RM1,500 × 20 = RM30,000.
• Withdrawal of bonus funds is not permitted until the wagering requirement has been fully met.
• Bonuses cannot be combined with other promotional offers unless specifically stated.
• Any attempt to manipulate or misuse bonus terms will result in the cancellation of the bonus and possible account closure.

The 78ace VIP Programme offers weekly cashback to loyal members — Bronze up to 0.3%, Silver up to 0.5%, and Gold up to 0.8%. Progress within the VIP programme depends on the player's activity and loyalty over time.

5. General Game and Betting Rules

All games offered on the 78ace platform are governed by their respective game rules, which are available for review within the platform. Players are responsible for understanding the rules of each game before playing.

• Results of completed games are final and cannot be disputed, unless a verifiable technical failure has occurred.
• In the event of a technical failure during a game session, 78ace reserves the right to void the affected bets and return the funds.
• Bets placed during a system disruption or outage are considered void.
• The use of any automated software, bots or third-party tools to assist in betting or gameplay is strictly prohibited.
• Collusion between players in live table games is a serious violation that may result in immediate account closure.

Sports betting and all sports betting markets are subject to the rules of the respective sport. 78ace is not responsible for changes to results or cancellations of sporting events made by the relevant sporting body.

6. Account Closure, Suspension and Restrictions

78ace reserves the right to suspend, restrict or close a player's account in the following circumstances:

• Identity verification fails or registration information is found to be false.
• A player is found to be using multiple accounts or colluding with other players.
• Suspicious activity potentially involving money laundering is detected.
• Breach of any part of these terms and conditions.
• A self-exclusion request from the player themselves.

In the case of account closure at the player's own request, any valid balance will be returned after the compliance review is complete. For closures resulting from a breach of terms, 78ace reserves the right to withhold any balance associated with activity that violates the rules.

Players who wish to close their own account may contact customer support via 24/7 live chat or our official email.

7. Limitation of Liability and Disclaimers

The 78ace platform is provided on an "as is" basis. While we make every effort to ensure platform stability and availability, we do not guarantee that the service will be free from interruptions at all times.

• 78ace is not responsible for any losses arising from technical failures beyond our control, including failures of the player's internet connection.
• Players are solely responsible for their own betting decisions.
• 78ace is not responsible for any indirect, consequential or punitive losses arising from the use of the platform.
• We do not provide any guarantee of profit from betting or casino games.

Information on this platform is for entertainment purposes only. Gambling carries the risk of losing money and players are encouraged to bet within their means.

8. Applicable Law and Dispute Resolution

These terms and conditions are governed by the laws of the jurisdiction in which 78ace holds its international licence. Any dispute arising from the use of the platform will be resolved through arbitration or an alternative dispute resolution mechanism appropriate to that jurisdiction.

If you have a complaint related to the platform, please contact our customer support first. Our team is available 24/7 in Malay and English. If the complaint cannot be resolved internally, you have the right to refer to the relevant regulatory body.

If any provision in these terms is found to be invalid or unenforceable, that provision will be removed or amended to the minimum extent necessary, while the remainder of these terms continues in full force.